Q: How secure is the website?
All payment details are processed by a secure server using SagePay or PayPal, this information is sent by 128 bit encryption meaning it is impossible to break the code and steal your credit or debit card details. We have also been granted an SSL by Verisign which is now part of Symantec which means the site is completely safe - you need only to click the trust certificate placed to be sure!
Q: What about my personal details?
Your personal details are essential for the delivery of the items you have ordered. This information is for our records only and can be removed upon written request. You will receive only minimum emails from us concerning your order and we never extend data to third parties.
Q: Which Credits Cards do you accept?
We accept all major credit cards.
Q: Can I place an order and have it delivered to a different address?
When entering your personal details you will be given the opportunity to say whether you wish to use your own address or supply a different delivery address.
Q: Do I need to be good with computers?
Not at all... The process has been designed for total ease of use. Give it a go and see just how easy we've made it for you!
Q: How do I upload a photo?
From the "Home" page or "Photo Product Builder" page, simply click the "Browse" button and find the image or a number of images you want to upload. The image(s) can be selected from the image viewer and your photo will appear in the product builder allowing you to select colour, size and types of finish; you can then see it in 3D to confirm your requirements.
Q: Is my image quality good enough?
The software embedded in the site automatically detects the quality of the original image and only allows sizes suitable for printing. Once we process your order if there are any issues with the quality we will contact you before printing.
Q: Does the canvas come stretched to the frame?
Certainly... We hand make the frame, attach the canvas, and then by adding wedges to the corner of the frame the canvas print is stretched tight.
Q: Which inks do you use?
We only use genuine high quality inks to provide a lifetime guarantee on our print products.
Q: Which frames do you use?
We use wooden stretcher bars and make every frame by hand to the size ordered – this is the best way as it allows you to re-tention the canvas in years to come!
Q: Is the delivery charge included or do I have to pay extra?
Our fast canvas prints service which will ensure your order reaches you in just 2 days from date of order for £7.50.
Q: What happens if I am not satisfied with the product or service?
We are so confident that you will be delighted with your canvas print that we have a 100% money back guarantee which means that if you are not completely satisfied with your order, we will either re make it for you or offer you an immediate refund upon return of goods.